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Today's competitive environment is such that companies are
obliged to be as reactive and
productive as possible. They must demonstrate an agile approach
and provide a flexible and
customised offer within the shortest timeframe and at the
best market price/product/service ratio
in response to customer requirements.
In their concern to optimise management of their activity,
they initially invested in an enterprise
resource planning package (ERP), followed by customer relationship
management (CRM) or supply
chain management tools (SCM), or even other vertical management
solutions (CAPM, and so on).
However, their scheduling function remains static when
an immediate decision needs to be taken.
They lack an operational feature to help with the decision-making
process, thereby enabling them
to control and correlate multiple volumes of data processed
on-the-spot and with 100% reliability,
all of which in real time:
- Mobilisation of qualified, office or field staff
- Availability and capacity of the equipment adapted
- Deadlines to be met
- Place and length of intervention
- Legal constraints
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| An Identified Requirement Saves Time |
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TIME : limit the travelling and intervention times, enable
the information to be consulted and
sent directly on site, meet the deadlines.
TRAVELLING : organise the field staff itineraries with the
greatest possible accuracy, reduce
the distance between on-site interventions.
COMPLICATIONS : neutralise the impact of unforeseen events
on the schedule (sick leave,
breakdowns, hardware downtime), anticipate holidays, effectively
respond to customer
requirements, even in large numbers.
ANTICIPATION : simulate and
control the workload in the medium and long terms,
regardless of the assumptions made (such as an increase in
activity or the number of
resources available). |
| Our Vision of the Market: Propose an ORP
Solution |
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An ORP, or Operational Resource Planning, solution
is used to optimise the company's activity at a
minute's notice. It is destined as a complementary component
to the integrated applications (ERP,
SCM, CRM, CAPM) to which it brings the real-time dimension
lacking with resource and task
scheduling.
Based on this vision, DELIA SYSTEMS designed OPTI-TIME:
a software suite that can be modelled
according to business rules and which is compatible with the
information systems already
installed, with the aim of instantly determining: who does
what, when and where.
OPTI-TIME coordinates, harmonises
and puts rhythm into the services and production, by taking
account of the company's internal or external parameters. Schedules
instantly adapt to the
company's activity and available resources, irrespective of
any last-minute changes or constraints.
The adaptability and flexibility of the schedules increase
and organising the work becomes easier. |
| An Immediate Return on Investment |
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Added value for all market players
COMPANY : the company minimises the influence of the external
parameters on its daily
organisation and becomes more productive and competitive. Its
human and material
resources are more mobile and more effectively deployed.
STAFF : they have access to reliable and fine-tuned tools.
They focus on their activities and
fulfil their assignments without any disruption from their
environment.
CUSTOMER : the customer benefits from a highly effective and
customised service.
Intervention is immediate and better targeted, deadlines are
met and customer satisfaction
is guaranteed.
OPTI-TIME is aimed at service providers
or service companies that wish to increase their
productivity and prioritise their customer relations. |
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